Privacy Policy
Effective Date: 1 July 2026
Last Updated: 1 July 2026
Privacy Policy
Welcome to Z. Sports, operated by Z S R Sport Clubs & Facilities Management L.L.C. (”Z. Sports”, “we”, “our”, or “us”).
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase memberships, book facilities or services, participate in our programs or events, or otherwise interact with us.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
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1. About Us
Z S R Sport Clubs & Facilities Management L.L.C. operates a premium sports and wellness facility in Dubai, United Arab Emirates, offering services including:
• Padel Courts
• Pickleball Courts
• Indoor Cricket Facilities
• Pilates Studio
• Gaming Lounge
• Café and Food & Beverage Services
• Membership Programs
• Coaching Services
• Sports Events and Tournaments
For privacy-related enquiries, please contact us:
Email: info@zsports.ae
Phone: +971 54 169 1616
Address: Makani No. 20630 78644, 36, 4th Street, Al Quoz Industrial Area 4, Dubai, United Arab Emirates
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2. Information We Collect
Information You Provide
Depending on the services you use, we may collect:
• Full name
• Email address
• Mobile number
• Date of birth
• Gender (where applicable)
• Emergency contact information
• Membership information
• Booking and reservation details
• Coaching preferences
• Payment and billing details
• Communications with our team
• Survey responses and feedback
• Any other information you voluntarily provide
Payment Information
Payments are processed securely through trusted third-party payment providers.
For your security, Z. Sports does not store complete debit or credit card information on its systems.
Automatically Collected Information
When you use our website or digital platforms, we may automatically collect:
• IP address
• Browser type
• Device identifiers
• Operating system
• Website activity
• Session information
• Pages visited
• Date and time of access
• Referring website
• Cookie identifiers
• Diagnostic and security information
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3. Sports Technology, AI Systems and Performance Data
Certain courts and facilities may utilise advanced sports technologies, including AI-assisted cameras, automated match recording, performance analysis, statistics generation, instant replays, and highlight creation.
These systems may collect:
• Match scores
• Match statistics
• Player rankings
• Performance metrics
• Video recordings
• Highlight clips
• Training analytics
• Court usage information
This information is used to:
• Provide performance insights
• Improve coaching experiences
• Generate player statistics
• Enhance customer experience
• Improve our services
• Administer leagues and tournaments
Unless you provide consent or participation requires publication (such as tournaments or competitions), we will not publicly publish identifiable performance data or recordings except where required by law.
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4. How We Use Your Information
We may process your personal information to:
• Manage memberships
• Process bookings and reservations
• Process payments
• Verify your identity
• Provide customer support
• Communicate regarding bookings, memberships, events and services
• Personalise your experience
• Improve our facilities, website and services
• Operate AI sports technology and analytics
• Conduct research and service improvement
• Prevent fraud, abuse or misuse
• Maintain the safety and security of our facilities
• Comply with applicable legal obligations
• Exercise or defend legal claims
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5. Marketing Communications
With your consent, or where otherwise permitted by applicable law, we may send you:
• Promotional offers
• Membership updates
• Event invitations
• Newsletters
• Product launches
• Special promotions
• SMS messages
• WhatsApp notifications
• Email marketing
You may withdraw your consent or unsubscribe at any time by:
• Clicking the unsubscribe link in our emails; or
• Contacting us using the details provided in this Privacy Policy.
Withdrawal of consent will not affect communications relating to active bookings, memberships, safety notices, or contractual obligations.
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6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
• Operate essential website functions
• Remember user preferences
• Improve website performance
• Analyse website traffic
• Enhance user experience
• Maintain security
• Measure marketing effectiveness
You may disable cookies through your browser settings. However, some features of the website may not function correctly.
Please refer to our Cookie Policy for further information.
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7. Sharing Your Information
We may share personal information only where necessary with trusted third parties, including:
• Payment service providers
• Booking and scheduling software providers
• Membership management systems
• Cloud hosting providers
• IT service providers
• Analytics providers
• Marketing service providers
• Professional advisers
• Insurance providers
• Government authorities and regulators where legally required
We do not sell or rent your personal information to third parties for their independent marketing purposes.
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8. CCTV and Facility Security
For the safety and security of our members, visitors, employees and property, our premises may be monitored by CCTV systems.
CCTV footage may be used for:
• Security
• Incident investigations
• Health and safety
• Fraud prevention
• Compliance with legal obligations
Where CCTV systems are integrated with sports technology, recordings may also be used to provide sporting services requested by users. By entering our premises or using these facilities, you acknowledge that video recordings may be captured and processed for security, operational, and sporting purposes in accordance with this Privacy Policy.
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9. Data Security
We implement reasonable administrative, organisational, technical and physical safeguards designed to protect your personal information against:
• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
Although we employ commercially reasonable security measures, no system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.
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10. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide our services
• Maintain memberships
• Fulfil contractual obligations
• Resolve disputes
• Enforce agreements
• Meet legal, accounting and regulatory requirements
Where appropriate, personal information will be securely deleted, anonymised or destroyed.
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11. Your Privacy Rights
Subject to applicable law, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your personal information where applicable
We may request proof of identity before responding to your request.
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12. Children’s Privacy
Our facilities provide junior coaching programs, youth memberships and sporting activities for minors.
Where required by law, consent from a parent or legal guardian must be obtained before collecting or processing a child’s personal information.
Parents or guardians may contact us to review, update or request deletion of a child’s information, subject to legal obligations.
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13. Third-Party Websites
Our website may contain links to websites operated by third parties.
We do not control and are not responsible for the privacy practices, security or content of those external websites.
Users should review the privacy policies of any third-party websites they access.
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14. International Data Transfers
Some of our service providers may process or store information outside the United Arab Emirates.
Where international transfers occur, we will take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable law.
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15. Compliance with Applicable Laws
We process personal information in accordance with applicable laws and regulations, including relevant data protection legislation in the United Arab Emirates.
Nothing in this Privacy Policy limits any legal rights available to individuals under applicable law.
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16. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on our website together with the revised “Last Updated” date.
Your continued use of our services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
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17. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:
Z S R Sport Clubs & Facilities Management L.L.C.
Email: info@zsports.ae
Website: https://www.zsports.ae
Phone: +971 54 169 1616
Address: Makani No. 20630 78644, 36, 4th Street, Al Quoz Industrial Area 4, Dubai, United Arab Emirates
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Last Updated: 1 July 2026